Return & Exchange Policy – Takahashi Jewellery

At Takahashi Jewellery, we take great pride in the quality of every piece we deliver. Your satisfaction is important to us, and we are committed to making your shopping experience as seamless as possible. Please review our policy below before placing your order.

Order Inspection

To ensure a smooth resolution in the unlikely event of an issue:

Please inspect your order in the presence of the delivery representative before accepting the package.
If you are unable to do so, an uncut and unedited unboxing video (from the moment the sealed package is opened) is required as proof for any damage or discrepancy claims.
Delivery charges are non-refundable.

Failed Deliveries & Refused Orders

If an order is not received or is refused by the customer, the customer will be responsible for:

The original delivery charge.
Any return shipping charges incurred.

Returns & Exchanges

Damaged Items

We accept returns only if an item is received in a damaged condition.

To be eligible:

The item must be inspected in front of the delivery representative. If damage is found, please return it immediately with the courier.
If immediate inspection is not possible, an uncut and unedited unboxing video must be submitted within 12 hours of delivery.
Claims submitted without the required proof may not be eligible for return or exchange.

Incorrect Items

If you receive an incorrect item, we will gladly arrange an exchange at no additional cost.

Simply contact us through our social media pages or customer support with:

Your order number
A clear photo of the item received

This policy applies only when the item delivered differs from the item ordered.

Need Assistance?

If you have any questions regarding your order, our team is always happy to assist you.